• open panel
  • Home
  • Posts tagged 'listen'

Posts Tagged ‘listen’

Welcoming Feedback

By Kelly Vandever

“How do you think it went?”

That was the question the facilitator of the train-the-trainer course asked me.

I was standing in front of a group of my peers. I’d just finished delivering a portion of a program and I anticipated that I’d be receiving feedback not offering my advice.

My focus as I delivered my segment of the training class was on remembering and delivering the material. I was prepared to receive feedback. I hadn’t really thought about how I felt about the material I’d just delivered.

I mumbled something, I forget …

Read More

Leadership and Listening: Creating Opportunities for Employees to Have Permission to Speak

By Kelly Vandever

It is the part of my podcast interview with Dr. Denise Cumberland that makes me sad.

For a research article, Dr. Cumberland interviewed 13 leaders who had participated in the Undercover Boss television show. (For those not familiar with the show, a CEO or other highly-placed leader goes “undercover” as a lower level employee in their organization to get a new perspective on their company.)

All the leaders told Dr. Cumberland that they learned a ton from the experience and made changes to improve their organization and the support …

Read More