“Kelly, tell me one thing… How can I avoid getting the glazed over look from my audience?”  That question came from Don, a gentleman I know through a networking group.  Don is in a highly specialized field.  Yet most of the people he works with as clients have no knowledge of his specialty.  “When I talk to a group, their eyes kind of glaze over.  How do I get their attention back?”

What Don wanted when he asked the question were techniques he could use …