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Permission to Speak – Leadership Blog – Kelly Vandever Interviews Suzie Price

 

Permission to Speak

Video Blog & Podcast

Hosted by Leadership Communications Expert Kelly Vandever

Permission to Speak is the video blog and podcast that loiters at the intersections of leaders who want their people to speak up, technology that facilitates connections, and results that serve an organization’s higher purpose.

Our guest for this episode:  Suzie Price

Episode 4 - Suzie Price - Podcast Logo

Topics discussed:

Leadership

Good bosses & bad bosses

Vital Learning

Gallup Research

Gallup 12 Questions

Employee engagement

360-degree feedback

Fundamental skills of leadership

4 things you can do to be a better leader

Cultivate a positive sense of self in others

Build confidence in others

David Duchovny interview in the Wall Street Journal – Coach Byrnes

Self respect

Success

Seeing the potential in your employees

3 to 1 ratio – three positive statements to every corrective statement in the work environment

Everybody needs encouragement

Role play giving positive feedback

Put 3 pennies on your desk- move penny into your pocket after you express appreciation

Address problems quickly – focus on behaviors and facts

Don’t hold back if something around an employee’s performance isn’t working

Invite participation

Crucial conversations

Model for Giving Feedback to Employees:  Warm opening- state the problem by listing the facts- ask them what they think (get them talking)- ask them for solutions- close or advice – get employee to restate what you each said and agreed to & set follow up

Lead by inviting participation – improve commitment by inviting exchange of information and opinions

Your missing information if you don’t invite people to speak up

Acknowledge – your opinions count

Team surveys

People love to give their opinions

Debrief results of survey

Don’t hoard information

Ask employee- “What do you think?”

Say to employees- “I need your help.”

Don’t think I’m in charge

Formula:  ED (Effective Decision) = RD (Right Decision) X CD (Commitment to the Decision)

Need information to make the right decision – so ask to get the information

They were asked- so they’re more committed to it

How to avoid “killing the messenger” so that you can hear what you don’t want to hear- but need to hear

Reflect- probe- support before you respond

Encourage people

We’re never done- we continue to need to develop & get better

Listening aggressively – demonstrate a desire to understand

Be present in the moment

When people have someone who will listen to them- it changes everything

Listening is not waiting for your turn to talk

Listen without thinking about anything other than concentrating on what the speaker is saying

Practice and use these interpersonal skills

We learn new behaviors over time- have to break out of habits

Vital learning train the trainer materials

Challenges in making behavioral changes to improve managerial effectiveness

Be willing to take the risk to improve

Your leadership matters

Everyone’s looking at you as the leader

Realize the impact that you have as a leader

Example of a manager turning around and getting better results

Tell people what you’re working on

Marshall Goldsmith – Feed forward

Be happier at work

Questions Answered:

-How can I change bad habits I have as a manager?

-Why should I use the 12 Questions from “First, Break All the Rules” to improve my organization?

-How can I improve the leadership at my company?

-What is the best way to give my employees feedback?

-How do I become a better listener as a manager?

-What are four things I can do to be a better leader?

-How do I increase my employees’ commitment to their work?

-How do I impact my employee’s success?

http://pricelessprofessional.com

 

Book Recommendation:

First, Break All the Rules

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