Permission to Speak – Leadership Blog – Kelly Vandever Interviews Suzie Price
Permission to Speak
Video Blog & Podcast
Hosted by Leadership Communications Expert Kelly Vandever
Permission to Speak is the video blog and podcast that loiters at the intersections of leaders who want their people to speak up, technology that facilitates connections, and results that serve an organization’s higher purpose.
Our guest for this episode: Suzie Price
Good bosses & bad bosses
Gallup 12 Questions
Fundamental skills of leadership
4 things you can do to be a better leader
Cultivate a positive sense of self in others
Build confidence in others
David Duchovny interview in the Wall Street Journal – Coach Byrnes
Seeing the potential in your employees
3 to 1 ratio – three positive statements to every corrective statement in the work environment
Everybody needs encouragement
Role play giving positive feedback
Put 3 pennies on your desk- move penny into your pocket after you express appreciation
Address problems quickly – focus on behaviors and facts
Don’t hold back if something around an employee’s performance isn’t working
Model for Giving Feedback to Employees: Warm opening- state the problem by listing the facts- ask them what they think (get them talking)- ask them for solutions- close or advice – get employee to restate what you each said and agreed to & set follow up
Lead by inviting participation – improve commitment by inviting exchange of information and opinions
Your missing information if you don’t invite people to speak up
Acknowledge – your opinions count
People love to give their opinions
Debrief results of survey
Don’t hoard information
Ask employee- “What do you think?”
Say to employees- “I need your help.”
Don’t think I’m in charge
Formula: ED (Effective Decision) = RD (Right Decision) X CD (Commitment to the Decision)
Need information to make the right decision – so ask to get the information
They were asked- so they’re more committed to it
How to avoid “killing the messenger” so that you can hear what you don’t want to hear- but need to hear
Reflect- probe- support before you respond
We’re never done- we continue to need to develop & get better
Listening aggressively – demonstrate a desire to understand
Be present in the moment
When people have someone who will listen to them- it changes everything
Listening is not waiting for your turn to talk
Listen without thinking about anything other than concentrating on what the speaker is saying
Practice and use these interpersonal skills
We learn new behaviors over time- have to break out of habits
Vital learning train the trainer materials
Challenges in making behavioral changes to improve managerial effectiveness
Be willing to take the risk to improve
Your leadership matters
Everyone’s looking at you as the leader
Realize the impact that you have as a leader
Example of a manager turning around and getting better results
Tell people what you’re working on
Marshall Goldsmith – Feed forward
Be happier at work
-How can I change bad habits I have as a manager?
-Why should I use the 12 Questions from “First, Break All the Rules” to improve my organization?
-How can I improve the leadership at my company?
-What is the best way to give my employees feedback?
-How do I become a better listener as a manager?
-What are four things I can do to be a better leader?
-How do I increase my employees’ commitment to their work?
-How do I impact my employee’s success?