Permission to Speak – Episode #1 – Dawn Gartin – Interview with Kelly Vandever
Episode #1 – Dawn Gartin
Permission to Speak
Video Blog & Podcast
Hosted by Leadership Communications Expert Kelly Vandever
Permission to Speak is the video blog and podcast that loiters at the intersections of leaders who want their people to speak up, technology that facilitates connections, and results that serve an organization’s higher purpose.
Topics covered in this episode include:
“iTouch is the crack to the iPhone”
More options than we’ve ever had before
As consumers, we have more power than we’ve ever had before
Dawn’s role as an Office 365 customer success manager
Blending personal life and business life
Companies are realizing they need to start exploring without know the ROI and without worrying so much if something fails… Fail first, fail fast… to get to the next level.
Network effect versus hierarchy
It is a journey… there’s no, “you’re done.” Need to be adaptive in this quickly changing world.
Collaboration manager/Community manager
Asking questions in the field
Search for people or resources
Using contests to promote usage of tools and reinforce desired behaviors
Yam Jam – Online conversation at a certain date and time for a set amount of time using a tool (like Yammer)
Yam Jams being used by leadership to share information, take questions
When you have a Yam Jam coming up, ask for questions ahead of time. Answer questions during the Yam Jam. Then keep the conversation going after the Yam Jam with follow up.
Employees felt connected, like they were being listened to.
We are human first. We want to know some personal things about each other, about our leaders.
In medium sized to huge companies, there’s no way the leaders going to be able to have face-to-face with everybody, especially if you’re global. Tools like Yammer give leaders a way to amplify their message and listen to what your employees have to say so that they know that they’ve been heard, it goes a long way toward employee engagement.
Employees want to do more, they want to see more, they want to share more.
And they want the leadership to share more as well.
Personal engagement through an online experience.
People don’t go to work to be fired.
Need a blend of business and personal.
Snowmagebon – horrible snow storm in Atlanta, GA – January/February 2014
When you get to know people better, you feel more responsibility toward them, you want to do more for them and with them. And we’re more understanding. We give each other more grace and patience. All of which are important to our work relationships.
All of Dawn’s customers are her favorite customers!
Use cases and scenarios matched to business goals
Work out loud
Iterate and try again
It’s not the field of dreams, “turn it on and they will come.” No. It’s work.
When you recognize the work and do the work, the benefits are far more than they’ve ever been. You’re giving people empowerment. You’re giving them tools to work better, to work more collaboratively, to work with people in different geographies and in different jobs. And to work with people you didn’t even know you’d ever work with.
See how our teams can use this and how our employees will benefit from it.
Advice for middle managers dealing with social tools like Yammer
If you’re on the journey, you’re going in the right direction
Office 365 Network – https://www.yammer.com/itpronetwork